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If you have an inquiry, please read through the following before making contacting us so we can better assist you.

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SHIPPING

Please allow 1-3 business days for us to receive and process your order. You’ll receive an email containing your tracking information number as soon as your package ships. Once your order has been released to the shipping company we have no control on the delivery/speed of your package arriving to you. Shipping and delivery times may vary. 

ORDERS / RETURNS

We are accepting returns for domestic orders only. Return requests will be accepted 12 days after your order has been delivered to you. Please note that any shipping charges paid during checkout cannot be refunded. Please ensure you return the correct item(s) when making a return. Sol Gym is not responsible for items shipped back to us in error. No compensation will be issued for any incorrect or additional items sent to Sol Gym. If you need to modify your return request, please contact us before dispatching your return. Merchandise must be in original condition, unworn and unwashed.

FAQ

How can I update my order?

Please email auxiliary@solapparel.shop as soon as possible if you would like to cancel or edit your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request. 

Can I add items to my order?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact auxiliary@solapparel.shop as soon as possible.

placing a return

Please contact us at auxiliary@solapparel.shop with your order number and the items you would like to return. We will provide you with a free shipping label to print and affix to a parcel/box with returned contents inside. 

refunds

Please allow your refund to take 2-3 weeks. The process time includes order being delivered back to our warehouse, inspected to be made purchasable again, and indexed back into our system.

exchanges

We do not offer exchanges on items. Contact auxiliary@solapparel.shop to submit a return request on the item and place a new order. 

My item is damaged

We care about our quality control, please contact us with your name and order number along with photos of the damaged item.

order never arrived

This required investigation by our team, contact us with your name and order number.

Shipping status

Our team has noticed that USPS and UPS are working in conjunction together to help deliver your package to you. Please verify your tracking confirmation on USPS, UPS, or shipping partners associated tracking websites to access an updated status on your package.

contact

We return emails in the order in which they are received. Due to the way our system is programmed, sending multiple emails may delay our response time. Please only send one message and we will get back to you as soon as possible.